Terms & Conditions

Please acknowledge that by paying a booking fee to Facebox London you confirm that you have read and agree to the below Terms and Conditions.

Information
All patients must be 18 years old at the time of treatment. You will be asked to provide a valid form of identification on the day. If you are not able to provide ID when asked we cannot proceed with the treatment and you will lose your booking fee.

We are not able to treat those who are medically unfit for treatment. This includes those with severe allergies. If you book an appointment and are deemed medically unfit on the day we are unable to refund your booking fee. Please contact us before booking if you are unsure whether you are medically fit for treatment. 

All patients must complete a medical history form at their first appointment.

Booking Fee
The booking fee is non-refundable under any circumstances. The booking fee will be deducted from the final cost of your treatment.

Rescheduling
If you wish to reschedule your booking you must give a minimum of 48 hours notice. If you fail to let us know without 48 hours notice you will lose your booking fee. If you choose to make another booking you will need to pay the booking fee again.

Refunds
All treatments are non-refundable. Whilst we undertake to provide factual, honest and ethical advice and safe treatments, we cannot guarantee your results and cannot offer refunds if the results do not meet your expectations.

Payments
The remaining treatment balance, if not paid in advance, can be paid on the day by either cash or card.

Welcome Voucher (pop-up)
Only one voucher can be used per person. If you sign up again with a different email address to secure another voucher it will not be valid. The voucher will not apply for each treatment. Voucher must be used within one month of receiving the voucher by email. Voucher cannot be used in conjunction with any other offer. You must print the voucher or show the email on the day to claim. If valid, £25 will be taken off of your final treatment balance on the day. Facebox London has the right to void the voucher at anytime at their own discretion.